What you need to know?


Answering all your frequently asked questions.


  • Can I wash my mask?
    Yes, you can machine wash and hand wash your mask. It is best advised to hand wash your mask with warm water and soap as to keep the quality intact.
  • How often should I wash my mask?
    Your mask should be washed after every use. If you are wearing it multiple times per day, you may use your hot iron to disinfect it along with some spray disinfectant. But you should definitely wash it at the end of each day and allow it to air dry for the next morning.
  • What if my mask doesn’t fit?
    Our masks are created in two sizes: adult and child. The masks are a one size fits all, so you can adjust them around your face. We have tried them on many different shapes and they adjust well!
  • Can I return my mask?
    We do not accept returns, for health and safety reasons. However, if you are unhappy with your mask you can reach out to us and we will be happy to discuss your concerns.
  • What are the masks made of?
    A variety of premium soft fabrics are used for all our masks. Each material is totally breathable and has been certified as to not containing any harmful chemicals by Oeko Tex. Our signature ZOE masks are made with an 100% cotton inner layer and a breathable polyester outer layer. Some of our masks are made from 100% cotton both for the outer and inner layers. This info can be found in the description of each product.
  • Which shipping method do you use?
    Within Greece we are offering express delivery. For all other countries, we use TNT and FedEx. The shipping cost and delivery times vary from country to country. Shipping is calculated during checkout.